March 23, 2008

  • Entry 183: Comcast Over Chat

    So in the process of my move, I'm asking for a new Comcast installation. And for the first time I see that their customer support is over a chat window... This should be interesting.

    My friends and I have each had our shares of Comcast frustration before. I wonder if the confusion and shuffling around is mollified at all by taking it online. At least I don't have to wait on the phone... But so far I've already been transferred once... Let's see how it goes...

    <about 20 minutes later...>

    Hm... overall not bad. Waiting over IM doesn't seem that bad compared to waiting over the phone.. and if I had a question... I could just type it in without having to think twice whether it distract them or stops them in the middle of what they are doing.